Catering Terms
Catering Terms
These terms apply to catering orders placed online at hotlikeamexican.com/catering/order. They are an agreement between you and Mexi-Can Limited, trading as Hot Like a Mexican (“we”, “us”). By paying for a catering order you accept them.
The short version
- Order at least two days ahead, with a minimum order of $250. Orders over $3,500 are arranged with us directly.
- You pay in full by card when you order, and a GST tax invoice is emailed to you.
- Collect from Hot Like a Mexican Willis Lane, 1 Willis Street, Wellington Central.
- Cancel within 3 hours of ordering, or 3 or more days before pickup, for a full refund. Between 3 days and 24 hours before, you get 50% back. Within 24 hours, orders cannot be cancelled.
- Changes can be made by email up to 24 hours before pickup.
Ordering
Notice. Orders must be placed at least two days ahead. The checkout only offers pickup times that meet this.
Pickup times. Orders are collected on the hour, from 12pm until the last pickup of the day: 8pm Monday to Thursday, 9pm Friday and Saturday, and 7pm on Sunday. We take one catering order per hour, so a time already booked is not offered.
Minimum and maximum. The minimum catering order is $250, including GST. Orders can be paid online up to $3,500. A larger order is sent to us from the checkout as an enquiry instead: nothing is charged, and we contact you to confirm it and arrange payment.
Prices. All prices are in New Zealand dollars and include GST. You pay the prices shown when you place the order, even if our menu prices change later.
When your order is confirmed. Your order is confirmed once your payment goes through and you receive our confirmation email. If you do not receive it, please check your spam folder, then contact us.
Accuracy. Please check your order, pickup date and time, and contact details before you pay. We prepare exactly what is ordered.
Payment and tax invoice
You pay in full by card at checkout. Payments are processed by Stripe on its secure payment page, and we never see your card number. We do not offer invoicing on account or deposits.
A GST tax invoice is emailed to you automatically once your payment goes through. If you need a purchase order number on it, enter it at checkout.
Collection
Where. All orders are collected from Hot Like a Mexican Willis Lane, 1 Willis Street, Wellington Central. We do not offer delivery for catering at this time.
Who can collect. Anyone can collect an order by giving the order number or the name the order was placed under.
Late collection. If your order is not collected at the pickup time, we keep it until we close that day. Orders not collected by closing time are thrown away for food safety reasons and are not refunded.
After collection. Food leaves us hot. Once it has been collected, keeping it safe is your responsibility, so please serve it promptly.
Changes
You can ask for changes by emailing [email protected] up to 24 hours before your pickup time. A change only applies once we confirm it by email.
- Adding food or changing a dish depends on what we can prepare in the time left. If a change costs more, we send you a payment request for the difference, and the change is confirmed once it is paid.
- Removing food is refunded on the same basis as a cancellation (see below), and your order must still total at least $250. A change that takes it below $250 is treated as a cancellation of the whole order.
- Moving the pickup time depends on availability, and the new time must still meet our notice period.
We cannot make changes within 24 hours of pickup, because by then the food is already being prepared.
Cancellations and refunds
If you cancel. Email [email protected]. The refund depends on when we receive your email, measured against your pickup time:
| When you cancel | Refund |
|---|---|
| Within 3 hours of placing the order | 100% |
| 3 days (72 hours) or more before pickup | 100% |
| Between 72 and 24 hours before pickup | 50% |
| Less than 24 hours before pickup | No cancellation or refund |
If we cancel. If we ever cannot fill your order, for example because of an equipment failure, illness or a supply problem, we will tell you as soon as we know and refund you in full.
If an ingredient runs out. If we cannot make part of your order, we will contact you before your pickup and refund that item. We will not substitute anything without your agreement.
How refunds are paid. Refunds go back to the card you paid with. They usually appear within 5 to 10 working days, depending on your bank.
If something is wrong with your order
If an item is missing or not what you ordered, please email [email protected] on the day of collection, with your order number and a photo if you can. We will refund the affected items.
Allergies and dietary needs
Our kitchen handles gluten and dairy, and traces may be present in any dish. We label vegetarian, vegan and gluten free meals, but we cannot guarantee that any meal is free from allergens.
If anyone you are ordering for has a severe allergy, please contact us before you order so we can talk it through. Item notes are for packing and labelling, and are not a guarantee that an allergen has been kept out.
Our responsibility
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded.
Apart from those rights, our responsibility for any order is limited to the price you paid for it, and we are not responsible for losses that we could not reasonably have foreseen, such as the cost of rescheduling an event.
Your information
We use the details you give us only to prepare your order, contact you about it and issue your tax invoice. Our Privacy Policy explains how we handle your information.
Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you paid.
Law
These terms are governed by New Zealand law.
Contact
Mexi-Can Limited, trading as Hot Like a Mexican Tenancy 1, 1 Willis Street, Wellington 6011 [email protected]