Feed the whole officeteamcrewsquadfamily

At least two days. The checkout only offers pickup times that meet this. Orders are collected on the hour from 12pm, and we take one catering order per hour, so a time already booked is not offered.

The minimum is $250 including GST. Orders can be paid online up to $3,500; a larger order is sent to us from the checkout as an enquiry, nothing is charged, and we contact you to arrange it. All prices are in New Zealand dollars and include GST, and you pay the prices shown when you order, even if our menu prices change later.

You pay in full by card at checkout, on Stripe's secure payment page, so we never see your card number. A GST tax invoice is emailed to you automatically once your payment goes through. If you need a purchase order number on it, enter it at checkout. We do not offer invoicing on account or deposits.

Once your payment goes through and you receive our confirmation email. If it does not arrive, check your spam folder, then email [email protected].

From Hot Like a Mexican Willis Lane, 1 Willis Street, Wellington Central. Anyone can collect with the order number or the name the order was placed under. If you are late, we keep your order until we close that day. Orders not collected by closing time are thrown away for food safety reasons and are not refunded.

Food leaves us hot. Once it has been collected, keeping it safe is your responsibility, so please serve it promptly.

Not at this time. All catering orders are collected from Willis Lane.

Email [email protected] up to 24 hours before your pickup time. A change only applies once we confirm it by email. Adding food depends on what we can prepare in the time left, and if it costs more we send you a payment request for the difference. Removing food is refunded on the same basis as a cancellation, and the order must still total at least $250. Moving the pickup time depends on availability and must still meet our notice period. We cannot make changes within 24 hours of pickup, because by then the food is being prepared.

Email [email protected]. The refund depends on when we receive your email, measured against your pickup time: a full refund within 3 hours of placing the order, or 3 days (72 hours) or more before pickup; 50% between 72 and 24 hours before pickup; and no cancellation or refund within 24 hours. Refunds go back to the card you paid with and usually appear within 5 to 10 working days. If we ever cannot fill your order, we tell you as soon as we know and refund you in full.

Email [email protected] on the day of collection with your order number, and a photo if you can. We will refund the affected items. If we run out of an ingredient before your pickup, we contact you and refund that item. We never substitute anything without your agreement.

We label vegetarian, vegan and gluten free meals. Our kitchen handles gluten and dairy, and traces may be present in any dish, so we cannot guarantee that any meal is free from allergens. If anyone you are ordering for has a severe allergy, please contact us before you order. Item notes are for packing and labelling, and are not a guarantee that an allergen has been kept out.

Our Catering Terms are at hotlikeamexican.com/catering/terms and our Privacy Policy at hotlikeamexican.com/privacy. You agree to the terms at checkout, before you pay.